Refund and Cancellation Policy for Digital Products

Effective Date: 25-08-2023

Refund Policy

We strive to deliver high-quality digital products that meet your expectations. If you are not satisfied with your purchase, you may be eligible for a refund subject to the terms outlined in this policy.

Refund Eligibility:

    • Refund requests must be made within 1  day from the date of purchase.
    •  Defective or Non-Functional Product: If the digital product is defective, not functioning as described, you may be eligible for a refund.
    • Technical Issues: In case of technical issues or errors that prevent you from accessing or using the digital product, we will consider refund requests.

Non-Refundable Products:

    •  Certain digital products, such as downloadable software, once activated or downloaded, are non-refundable.
    • Digital products marked as “non-refundable” or “final sale” are exempt from this refund policy.

Refund Process:

    • To initiate a refund request, please contact our customer support team at [email address] with your order details and reason for the refund.
    • Our team will review your request and may require additional information or evidence of the issue.
    •  If your refund request is approved, we will process the refund within [number] business days using the original payment method

Cancellation Policy:

Order Cancellation:

    • You may request to cancel your order for a digital product before it is delivered or accessed.
    • To cancel an order, please contact our customer support team at [email address] with your order details.
    •  If the product has not been accessed or delivered, we will process the cancellation and issue a refund according to our refund policy.

Contact Information:

For any refund or cancellation inquiries, please contact our customer support team at:

Email: [email protected]

Phone: 9900255521

Hours: 9.30 AM to 5.30 PM IST


We reserve the right to modify or update this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website.

Please review this policy carefully before making a purchase. By purchasing our digital products, you agree to the terms and conditions outlined in this policy.

Imajine Web Solutions LLP
Avanavu Road
Peramangalam, Thrissur
Kerala – 680545